Refund Policy

Your satisfaction matters - here's how our refund process works

1 Eligibility Requirements

zelphyradion offers refunds for our financial trend recognition courses and training programs under specific circumstances. To qualify for a refund, your request must be submitted within 14 days of your initial enrollment date. This timeframe begins from the moment you gain access to course materials, regardless of whether you've started the program.

Refund eligibility applies to students who have completed less than 25% of their enrolled course content. We track progress through our learning management system, which monitors module completion, assignment submissions, and overall engagement with course materials. Students who have exceeded this threshold demonstrate significant use of our educational resources.

Please note that specialized workshops, one-on-one mentoring sessions, and certification programs have different eligibility criteria. These intensive programs require advance preparation and resource allocation, making them subject to a 7-day refund window from the date of first session attendance.

! Important Notice

Refunds are not available for promotional or discounted enrollments below 40% of regular pricing. These special rates reflect our commitment to accessible education and involve different cost structures that don't accommodate standard refund processing.

Step-by-Step Refund Process

1
Submit Your Request
Email info@zelphyradion.com with your full name, enrollment details, and reason for requesting a refund. Include your student ID number and course registration confirmation.
2
Review Period
Our student services team reviews your request within 3-5 business days. We verify enrollment dates, progress completion, and eligibility criteria during this period.
3
Decision Notification
You'll receive email confirmation of our decision along with detailed explanation. Approved refunds include processing timeline and expected completion date.
4
Payment Processing
Approved refunds are processed within 5-10 business days. The timeline depends on your original payment method and banking institution processing times.

Credit card refunds typically appear within 5-7 business days, while bank transfers may take 7-10 business days. PayPal and other digital payment methods usually process within 3-5 business days. International transactions may require additional processing time due to currency conversion and banking regulations.

Students experiencing financial hardship or extenuating circumstances are encouraged to contact our student support team. We offer payment plan modifications, course deferrals, and other alternatives that might better serve your educational goals than a complete refund.

Our refund policy reflects our confidence in the quality of zelphyradion's educational content while recognizing that individual circumstances vary. We're committed to finding solutions that support your financial literacy journey, whether through our current programs or future learning opportunities when timing is more appropriate.

Questions About Refunds?

Email: info@zelphyradion.com

Phone: +1 (902) 245-5080

1585 Bowen Rd, Nanaimo, BC V9S 1G4, Canada

This refund policy is effective as of January 15, 2025